What Is Communication Plan in Project Management?

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What Is Communication Plan in Project Management?

A project communication plan is a set of guidelines for communicating project details to all stakeholders involved. What kind of information will be given, to whom, and how often it will be updated are all part of a good plan. A communication plan is a policy-driven method to sharing information with stakeholders. The strategy officially states who should receive specific information, when it should be supplied, and which communication channels will be used to convey the information. Setting goals, defining important audiences, identifying essential messages, developing a tactical outreach plan and specifying a schedule for moving ahead are the five processes involved in developing a communications plan.

A Communication Plan’s goal is to define who needs to be aware of and informed about the project, as well as how and how often information will be distributed and who will be responsible for it. Professionals in communications should be in charge of interacting with external audiences, and they should do so frequently during a crisis. Human resources departments, on the other hand, may need to communicate with employees internally about any changes that may affect them. It will take some time and effort to create a written communication plan, but it will be well worth it. Your major instrument for successfully conveying your messages to your core audiences and developing mutually beneficial connections is a communication plan. A well-written plan will aid you in achieving your business goals and maximizing your output.

In the Strategic Planning Process, What Is the Aim of a Communication Plan?

A strategic communications plan’s goal is to bring all of the organization’s activities, public education, and advocacy initiatives together. You will be in a better position to be proactive and strategic if you plan a long-term strategy for your efforts rather than constantly reacting to the current environment.

In a Business Strategy, What Is a Communication Plan?

A communication plan outlines what an organization hopes to achieve by disseminating information. It includes a list of goals, communication tools, and target recipients. The strategy outlines what data will be shared and how it will be disseminated.

Six Phases in Creating an Effective Plan:

There are six phases to creating an effective communication plan for your company.

  • Conduct a Scenario Assessment

Conduct a communication audit to determine where you are now in terms of communication. Within your company, you must collect and analyze all relevant data. You may need to do the following to conduct your own communications audit: With the help of the communication team, come up with some ideas, Surveys and focus groups should be conducted, and Speak with your company’s other departments.

  • Establish Your Goals

Define your overall communications objectives after you’ve gathered and evaluated all of the data. Your goals should be SMART (Specific, Measurable, Achievable, and Time). It needs to be specific, measurable, achievable, realistic and time-focused.

  • Determine Who Your Target Audiences Are

You must know who you are sending your communications to. Make a list of all of your organization’s core audiences. The following are some examples: Members/non-members, Clients, Associated associations, Educators, Officials from the local government and Representatives from the media.

  • Make a List of Media Outlets

Plan to send your messages to your target recipients using a variety of mediums. Determine the most successful media channels for delivering your message to your target market.

  • Make a Schedule for Yourself

To reach your communication goals, you must plan and time your steps to generate the optimum results. Develop a good timing strategy to execute the steps of your communication plan based on your research and resources.

  • Examine the Outcomes

It’s critical to track your progress in order to determine whether you met your goals. If you’re not happy with the results, make the required changes to improve your performance next time. The following is an example of a possible evaluation:

  1. Annual reports are published every year
  2. Reports are issued on a monthly basis
  3. Reports on progress
  4. Other departments’ reports

What Are the Key Components of a Project Communication Strategy?

While each project’s communication strategy will differ, all good communication plans will include scope, contact information, and more. Consider including the following details in your communication strategy:

  • Project Type:

Give the project a name to make it easier to locate and reference. When planning a meeting and update schedule, consider how long the project will take and how many individuals will be participating. Larger projects will necessitate more meetings, which will be more varied.

  • Determine Who the Key Players Are:

Determine who is communicating, what information they are giving, and who is accountable for keeping things up to date.

  • Contact Information:

To make communication easier and more structured, organize the contact information for stakeholders and team members.

  • Communication Frequency:

Make a plan for how you’ll provide different types of information on a regular basis. You don’t want to send out a flood of emails that people will misplace or become overwhelmed by. The best approach is to keep it short and sweet.

  • Types of Communication:

It may be beneficial to transmit different types of information in different ways. Some information is best shared in real time via meetings, phone calls, or video calls. Asynchronous means, such as email or workplace message boards, are occasionally preferable.

  • Project Size and Scope:

Distinct projects have different communication requirements. To establish communication requirements, use a project scope template to define your project.

Elements of a Project Communications Plan:

When working with an external customer rather than an inside organization, a communications plan is important. The following high-level elements should be addressed in the Communications Plan:

  1. Provide an overview
  2. Information Gathering and Storage Techniques
  3. Structure of Distribution
  4. Communication Matrix for Formal Projects
  5. Signoff

Introduction or Overview

This is only a high-level summary of the contents of the document. It should also specify the project’s delivering team or organization, as well as the customer or internal organization for which the project is being completed.

Information Gathering and Storage Methods:

This section identifies both formal and informal communication, as well as how this information will be maintained and disseminated across both sides of the team. Weekly status meetings and the transmission of information through weekly status reports, amended project timelines, and issue and risk lists are examples of formal communication. Email and phone ad-hoc transactions are examples of informal project communications that are used to update, clarify, and communicate relevant project status information.

The Distribution Structure:

This portion of the Communications Plan explains how the project’s formal communication will take place and who will be engaged. Each sort of formal communication has its own sub-section in the distribution structure, which explains unique information for each type.

Matrix for Formal Project Communication:

The formal project communication matrix is a visual representation of any formal project communication’s distribution structure. This can be accomplished by creating a graphic or table that offers the delivery team and the customer with a quick reference to the project’s communications.

The matrix should at the very least include:

  • The communication style
  • Its creator
  • Who is the one receiving the message or attends the meeting.
  • The frequency with which the communication or meeting takes place, as well as the communication or meeting’s source

Signoff Page:

A formal signoff is critical since it sets the tone for all future communications and information requirements for both project teams. As a result, as the project progresses and any necessary communication methods are added or changed, the final page of the Communications Plan should be a signoff page for the Project Manager and the customer-side project sponsor, and this document should be retained, managed, and modified as needed (with signoff on any changes) as the project progresses.

What Is the Significance of a Project Management Communication Plan?

Poor communication contributes to project failure, which could result in significant financial losses for the organization. High-performing firms, on the other hand, communicate more frequently and more effectively than their low-performing rivals. Your project will stay on track if you employ a project management communication plan since it:

  • Produces written documentation for the team’s use
  • Increases stakeholders’ visibility into the project and its status by setting expectations for when they will get updates
  • Allows stakeholders to provide input, which can aid the team in detecting difficulties early on and reducing wasted time
  • Increases meeting productivity or eliminates them entirely.

How to Manage a Project With a Communication Plan?

Once you’ve created your communication strategy, it’s time to put it into action. Everyone on your team, as well as all stakeholders, should receive a copy of your communication plan. And here’s where the true magic happens: In addition to keeping everyone up to date on the project’s progress, your team members and stakeholders won’t annoy you with unnecessary updates. Instead of working in depressing silos, your team members will be more driven since they will realize they are not alone on the project and that things are getting done.  Moreover, receiving regular updates is motivating: it keeps the project moving forward and maintains the hard deadline in the forefront of your team’s minds.

  • Don’t Get Bogged Down in the Details:

While a communication plan is critical to your project’s success, don’t get caught up in the need to communicate every detail along the route. The distinction between clarity and minutiae is significant. If you communicate too much, too often, your message will simply be ignored. In your emails, be clear and concise.

  • Streamline the Procedure:

With enough practice, communication smoothes out projects, reduces stress, and aids in the delivery of additional projects on schedule. That alone is worth the time and effort it takes to create a communication strategy.

  • Protect Sensitive Information:

Not knowing who to contact and what information to provide them might be a security issue at times. When creating your communication strategy, keep this circumstance in mind. We suggest creating a flowchart that demonstrates how to share sensitive data.

How to Create a Communication Plan for Project Management

  • Decide on a Format

Choose a platform that allows you to easily collect input on your communication plan and share or store it for your team and stakeholders to refer to. To clearly describe the frequency of communication or the optimal strategy to utilize dependent on the stakeholder, a timeline or a flowchart can be used.

  • Establish a Communication Objective

The first step in creating a good communication plan is to put out whatever aim you have in mind. To return to the necessity of a communication plan, your goal will most likely be to keep stakeholders informed about the project’s progress or even to make stakeholders aware of the project’s benefits so they’ll be more likely to support it.

  • Determine Who Your Stakeholders Are

Most projects involve a large number of stakeholders, each with varying amounts of interest in and influence on the project. You must identify and list the stakeholders with whom you will communicate during the project.

  • Identify Communication Strategies

One of the goals of your communication strategy should be to get the right people to see the correct information, thus in addition to outlining who your stakeholders are, your communication plan should also include how you plan to communicate with them. The knowledge you need to transmit may also influence the communication strategy you use.

  • Establish a Communication Schedule

List how often each sort of communication will be sent out, as well as how often each stakeholder will need to be looped in.

  • Determine Who Is in Charge of Providing Communication Updates

The project manager is usually in charge of this, but if not, the owner of a specific update should be explicitly stated in your communications plan.


Throughout the project, a project management communication plan defines how critical information will be delivered to stakeholders. It also decides who will get the communication, how that communication will be sent, when that communication will be delivered, and how frequently that information should be delivered. You can eliminate misunderstandings about project goals and objectives by using good communication methods and processes. There will be fewer disagreements. Stakeholders and team members will all be on the same page. Taking the time early in the project planning process to understand stakeholders and how they want to be communicated implies planning for communication. This indicates that they are more invested in the project’s success.

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