Risks of Using Instant Messenger for Business Communication

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Risks of Using Instant Messenger for Business Communication

The process of communicating information between persons inside and outside a corporation is known as business communication. Employees and management communicate effectively to achieve managerial goals through effective business communication. Its objective is to improve organizational methods and cut down on mistakes. Practical, Factual, Clear and Brief, Target-oriented, and Persuasive are all characteristics of business communication. Incorrect or inadequate communication routes, language difficulties, cultural differences, and departmental disparities are all examples of communication hurdles in the workplace. Instant messaging is a type of online communication that allows two or more people to communicate in real-time. Stand-alone instant messaging software, or apps, allow for session-based communication, including text, audio, and video, as well as files and information. Instant messaging is used by 42 percent of internet users, or more than 53 million individuals in the United States. Since the Project began tracking the general IM population in April 2000, there has been some minor growth. At the time, roughly 41 million adults utilized instant messaging; therefore the IM population was growing at a rate of around 29%.

What Role Does Business Communication Play?

In business, clear, strong statements regarding strategy, customer service, and branding must be communicated. A company that is creating a brand sends out a consistent message to its target market. Internal communication fosters teamwork and collaboration through fostering relationships between employees and supervisors.

Uses of Instant Messaging:

Despite being one of the safest methods for business communication, instant messaging is nevertheless a useful option in some instances, such as disciplinary proceedings. It’s advisable to save it for the most crucial and serious of circumstances. Instant messaging (IM) is a convenient way to communicate. Message threads are also displayed right on the user’s screen, making it simple to monitor and manage messages. It has a slew of advantages, including increased productivity. It enables team members to operate more productively and swiftly than they might on traditional email platforms. The COO must receive sensitive information from sales managers. The marketing managers want to present the COO with the marketing budget and plan for the following year.


  • Personal Communications Are Possible Using IM:

Employees have the option of using the system for personal communication. The gadget might be used to strike up a conversation with coworkers. This may cause problems with their work. Furthermore, their conversations may include persons who are unsuitable for work. Employees may also utilize the system to connect with friends and family outside of work, thereby increasing the risk of personal interactions.

  • File-Sharing Dangers:

Another disadvantage of using instant messaging for corporate communication is the possibility of file sharing. In most cases, IMs contain sensitive information. Allowing employees to share files on their laptops raises the chances of hackers breaking in.

  • Cyber and Legal Risks:

Although instant messaging for business is simple to use, it might offer legal and cyber dangers. In addition to privacy concerns, unscrupulous actors can utilize instant messaging to propagate viruses and spyware. As a result, it should be closely monitored and kept private for security reasons.

  • Information Shared in an IM Application is Not Private:

Users on public networks can access IM, which is not secure. Furthermore, there is a considerable chance of data theft. If a team member utilizes instant messaging outside of the office, the security of personal information is jeopardized. As a result, it’s critical to safeguard IM security whenever it’s practicable to avoid data leakage.

  • Limited Ability To Concentrate on the Work At Hand:

Some people may be exposed to eDiscovery problems and hackers. They may also be unfamiliar with how to use instant messaging in a sensitive manner. IM for business can be used for marketing, but if it isn’t managed properly, it can cause major issues. One risk of utilizing IM for business, for example, is data security.

What Is the Best Way To Overcome the Risks?

To avoid this issue, rigorous IM policies should be implemented, which will restrict the usage of IM for personal purposes. It can also aid in the establishment of a policy stating that IM usage should be restricted to commercial purposes. Before using instant messaging for work, double-check the company’s policies and processes.

What Are the Five Advantages of Using Instant Messaging?

  • It assists in connecting staff workers who are located off-site.
  • It makes it possible for people to communicate with one another in a group setting.
  • It complements and supports other modes of communication.
  • It saves space and money on overhead.
  • It encourages employee participation.
  • It dismantles obstacles.

Which Are the Top Five Dangers that Businesses that Offer Instant Messaging Face?

  • Viruses and worms transmitted via instant messaging.
  • Theft of identity and faking of authentication.
  • Tunneling through a firewall.
  • Leaks in data security.
  • Spim.

What Are Some of the Examples of Instant Messenger?

Google Talk, Facebook Messenger, Snapchat, and Skype are examples of popular IM services. Despite the fact that third-party IM clients like Trillian and Simple Instant Messenger were meant to work with a variety of IM services, the IM provider’s client programs were always unique to that service.

What Is the Purpose of Instant Messenger?

Instant messaging is a set of text-based communication systems that allow two (private messaging) or more (chat room) users to communicate through the Internet or other types of networks.

Immediate Messaging Advantages in the Workplace:

  • Employees Feel More Connected and Camaraderie:

Whether you work from an office or are completely remote, it’s easier than ever to spend a whole day sitting in silence in front of a computer screen without these casual off-the-cuff talks to break up the monotony. While casual chit-chat may not appear to be a critical business function, these are the types of bonding interactions that enable all team members to develop stronger working ties. As a result, a simple dialogue could play a role in enhancing employee engagement and lowering costly attrition. It can also be a more welcoming environment for newer or more introverted team members to contribute and feel included in the discourse.

  • It Assists You in Swiftly Resolving Questions:

Chat isn’t simply for casual interactions anymore. It’s a terrific method to get a quick issue addressed or get feedback from the team without having to spend a lot of emails back and forth. When employees ask a quick question in a department chat or a small group working on a project, they can obtain a response from higher-level employees that they might not feel comfortable emailing or addressing in person. In addition to helping you receive the proper answer right away, instant messaging can help level the playing field when it comes to communications. When you’re on a sales or support call and need to receive a certain piece of information fast, chat can be a beneficial business tool. Rather than putting your prospect or customer on hold to ask a question, you may rapidly ping your coworkers and get responses, resulting in a more pleasant contact experience.

  • It Improves the Efficiency of Your Staff:

Because it is just instant communication, instant messaging can be a huge time saver for your firm. Because most individuals don’t check their inboxes frequently throughout the day, instant messaging has a number of advantages over email, including the ability to answer fast questions or transmit a file rapidly. Instant messaging is a great way to have more productive talks. But it doesn’t merely boost efficiency in the short term. Instant messaging for business also improves efficiency by creating a record that can be referred to and searched later. Employees can search back through their chats to find the information they need instead of having to ask the same question again.

Risks At Business:

  • When Compared To Face-To-Face Contact, It Can Feel Cold and Impersonal:

While instant messaging has the ability to improve employee camaraderie and connection, it can become a touch icy if it’s the only method you communicate with your coworkers. This is a particular worry for companies that work remotely, but even in a traditional office, employees might become accustomed to using instant messaging nearly entirely for the sake of convenience, which can feel lonely. To combat this perception among employees, diversity communications by including phone or video calls so that everyone on the team feels connected. Hearing someone’s speech cadence or seeing their face for a little moment might help develop the personal connection that chat sometimes lacks.

  • You Can’t Predict When You’ll Receive a Response:

It’s tough to know if your coworker will respond to the super-urgent-need-a-response-ASAP message when they presumably have a bombardment of unread messages waiting to be read. It’s not like you can customize your messages with a distinctive flashing light or notice. Asynchronous communication is essential for remote workers and distributed teams to be productive. That is, unlike a phone call, the sender and recipient are not synced. This means that members of a remote team can communicate without interrupting one another.

  • Asynchronous Communication:

Though IM has a bit of an identity crisis, asynchronous communication can discourage the use of IM for business in addition to limiting its usage for employment. When all the advantages are considered, the dangers of using instant messaging for corporate communication are well worth the trade-off.

  • It’s easy to clog up the thread with one-liners or remarks that aren’t relevant to the conversation:

In general, while sending an email, you must be more careful to include all of the necessary information as well as all of the questions that must be asked in one message. Even then, our inboxes become extremely clogged.

What Is the Appeal of Instant Messengers?

While email is still the most common form of corporate communication, instant messengers allow you to communicate with several individuals in real-time. Instant Messengers are continually expanding to include features like group chats, video and phone conferencing, and more that enable unified communication.

The Upside of Instant Messengers:

Instant Messengers have been shown to be beneficial to enterprises. While on the move, you may make judgments, obtain approvals, and complete tasks. However, many people said that the largest disadvantage of using instant messengers was feeling obligated to answer right away. Instant messengers, meanwhile, foster a culture of virtual collaboration. Instant messengers such as WhatsApp and Microsoft Teams provide chat rooms for project discussions at a time when remote working is a must. It’s also a fantastic approach to developing casual connections. Employees feel more at ease talking to coworkers on a chatting platform, which helps teams understand one another, better.

The Top 5 Things to Think About When It Comes to IM in the Workplace:

  • Create an IM policy for your workplace.
  • Contextualize – Describe the context and application of instant messaging services in your business.Responsibilities and roles – Define your expectations for employees who use instant messaging to communicate. Put limits in place, such as allowing Group admins to only message.
  • Train — once you’ve written your IM policy, make sure to go through it with your employees. Provide staff with instruction on how to use instant messaging and when to use it.
  • Monitor – This should be done on a regular basis.


Texting, chatting, and online messaging may be used for a lot more than just keeping in touch with pals. Online communication can help young people develop social skills and provide a forum for them to share their knowledge and assist one another. If you’ve seen the value of instant messaging for your company, one thing is certain; the platform you use makes all the difference. It’s critical that you choose a platform that prioritizes data security while also allowing your team to chat, video conference, and share screens. Instant messaging may not be enough to transform your company, but it can go a long way toward fostering collaboration. Imagine a company where everyone feels connected and collaborates effectively. It will be possible with the appropriate instant messaging software. It improves the efficiency of your staff. It is just instant communication. Instant messaging may also be a huge time saver for your company. Instant messaging is a great way to have more productive talks.

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