How Does Communication Affect the Flow of Work in an Organization?

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How Does Communication Affect the Flow of Work in an Organization?

Good communication can make a world of difference in an organization. It can improve understanding, improve workflow, and increase efficiency. This type of communication also strengthens the organization internally and externally. When done properly, it increases the efficiency of an organization. If it is not done correctly, it can cause confusion and misperceptions. In the worst-case scenario, it can even cost a business its reputation.

Depending on the type of organization, communication can flow in four directions. Information flows up, down, diagonally, and horizontally. Informally, information flows horizontally or diagonally. Neither type is ideal; both types of communication can be effective. If the communication flow is too high or low, it can cause a symbiotic relationship. If it is too low, it can lead to bad things happening.

The flow of communication in an organization is a key component of any business. If it is streamlined and efficient, it will help the company achieve its goals. It will also improve the flow of work. In an organization with a vertical hierarchy, communication occurs simultaneously as work. If it is horizontal, it involves the same level of hierarchy. Throughout the company, employees and management can communicate in two directions, one up to each other and down to the top management.

1. Types of Communication in an Organization

  • Internal communication occurs within an organization or group–between individuals, between distinct employees, and between employers and employees. Oral or written communication, visual or audio-visual communication, formal or casual communication, and upward or downward communication are all possibilities. Internal communication informs, instructs, educates, develops, motivates, persuades, entertains, directs, controls, and cautions employees.
  • External communication, unlike internal communication, is directed outward. It addresses those outside the company, such as potential customers, competitors, the general public, the press, the media, and the government. External communication can occur in various ways and through a variety of channels.
  • Upward communication can be defined as communication that passes from employees to supervisors, supervisors to managers, managers to executives, regional managers to general managers, and so on.
  • Downward communication occurs from top to bottom, i.e., the CEO to the lowest level employees. From the controlling office to the branch, from the head of the division to the head of the unit, it passes through senior executives and junior-level bureaucrats.
  • Formal communication has a well-defined hierarchical pattern and has a predictable frequency. Memos, circulars, instructions, guidelines, explanations, agreements, and reports are just a few of the outlets that help businesses communicate more effectively.
  • While formal communication structures are necessary for large organizations, informality allows small, close-knit groups to maintain goal focus. Chats, discussions, and casual talks are examples of informal communication.
  • In most cases, lateral communication occurs within an organization and is neither upward nor downward. It’s a horizontal process that takes place among peers and equals. It’s also known as peer-to-peer communication.
  • In essence, interactive communication is a two-way process. Meetings, conferences, teleconferencing, multimedia presentations, group debates, and other dynamic two-way exchanges are examples. Interactive communication is the best option when the message or information is complex.

2. How Does Communication Help in Productivity?

For optimal organizational performance, effective workplace communication is critical. Managers with strong communication skills can communicate their ideas to subordinates, ensuring that they understand what is expected and contribute productively to the organization. On the other hand, lack of communication can lead to employee dissatisfaction, poorer productivity, absenteeism, and a higher staff turnover rate.

Brings About a Better Management Style

Organizational members are expected and allowed to engage in strategic decision-making under Democratic leadership to facilitate business processes and achieve organizational goals. Furthermore, employees share organizational accountability and have a say on organizational flexibility problems. As a result, not only do they commit to the organization, but they also maintain their morale high, believing that they are making a constructive contribution to its success.

Form a Feedback Mechanism

Each organization is a social system in which diverse individuals with distinct traits must collaborate to achieve a common goal. Managers can evaluate performance, make strategic modifications to anticipate changing market realities, and design new tactics to promote their vision by building a feedback channel. Furthermore, they achieve organizational alignment by maximizing resource use to benefit the organization’s growth and success.


Team arrangements are heavily favored in today’s competitive market conditions to improve organizational effectiveness. In addition, teamwork improves employee involvement by empowering people to accept responsibility and participate in a larger scheme, reflecting the shift from individuality to collectivity.

Teamwork encompasses dedication and reciprocal accountability, echoing the interdependent interaction of diverse persons to achieve organizational goals. The core features that support team effectiveness are a single mission, common vision, clear roles and functions, complementary abilities, balanced effort, synergy, and equitable responsibility.

Employee Morale Is Improved 

Managers look to enhance employee morale by creating a welcoming work atmosphere that promotes stress alleviation and sound decision-making. Employee performance improves when the work environment is enhanced because employees feel freer to express themselves and be more productive. Furthermore, they feel more significant since they are kept informed about corporate advancements, organizational policies, corporate goals, and how all of these changes may affect them and their future in the company.

Help with Cost Reduction

Employees know how to do their jobs, boosting productivity and improving organizational efficiency. Furthermore, in a learning organization with open communication channels, knowledge is disseminated, and ideas for enhancing procedures and methods of operation are exchanged. As a result, operations management is efficient, resulting in increased quality and productivity.

Help to Organize Your Time Well

Time management allows for more effective team communication, which is good for the organization in the long run. For example, explain a specific project to a distracted employee and assign them a work schedule. Because you have set a deadline for them to meet, there is a better-than-certain possibility that you will complete the work on time.

Encourages a Positive Corporate Culture

Effective and good communication is the foundation of a healthy and productive work environment. When leaders, managers, and employees have positive and healthy working relationships, they are more likely to be committed to their jobs, motivating them to be more productive. In addition, employees who trust their bosses and feel valued and respected at work are more likely to accomplish their best work and stay with the company for a long time.

Increased Accountability

Staff members are more likely to hold each other accountable when communication is effective and open within a business. Employees receive clear and concrete instructions due to effective communication, allowing them to operate following what is expected of them. Increased responsibility leads to increased workplace productivity. No one will feel pushed to improve if there is no accountability.

Less Misunderstanding

When information is not properly passed to the appropriate people, there may be misunderstandings, leading to a company’s death. In addition, confusion is constantly prevalent in the workplace when there is a lack of good communication. Therefore, it’s critical to have a robust communication system to understand the objectives and work together to achieve them.

Clear Direction

It becomes evident where the firm is now, where it needs to be in the future, and what steps need to be taken to get there with good communication among management and staff. This information gives all staff clear directives, which boosts productivity and reduces uncertainty. As a result, employees’ jobs become less stressful, faster, more efficient, and happier when given precise instructions.

2. Importance of Communication in an Organization

At all levels of an organization, good communication is critical for maximizing productivity and sustaining solid working relationships – and this has been especially vital since the Covid-19 outbreak forced many individuals to work remotely.

Employers who devote time and effort to establishing open lines of communication will quickly gain the trust of their staff, resulting in increased productivity, output, and overall morale.

Employees who communicate well with coworkers, managers, and customers, on the other hand, are always significant additions to an organization, and it is a skill that may often set them apart when looking for positions.

Poor workplace communication will certainly result in demotivated employees who will begin to doubt their abilities and, as a result, the organization.
Within a company, the value of effective communication is well understood.


When your firm has open, free-flowing communication across all departments and among all employees, it fosters a culture of trust and mutual support, encouraging innovation and productivity. On the other hand, poor communication promotes suspicion and distrust in the workplace, as people waste time checking on each other’s work and avoid delegating and sharing responsibilities. The best antidote to micromanagement is good internal communication. It motivates employees to take on responsibility and succeed by making them feel trustworthy. Employees can readily detect and address knowledge gaps, promote a learning culture, and boost team productivity when encouraged to share their best practices and significant learnings with their teammates.

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