Business 2.0 Communication and Collaboration Tools

Home » Blog » Career » Communication Skills » Business 2.0 Communication and Collaboration Tools

Business 2.0 Communication and Collaboration Tools

Business Intelligence 2.0 (BI 2.0) is an evolution of the existing business intelligence concept, which dates back to the mid-2000s and allows data to be gathered from various sources. Employees can query real-time business data through this procedure, but it uses a web browser-based solution to do so. This makes it easier for people to interact, network, and get information.  Blogs, wikis, and mashups are three Business 2.0 tools that allow people to collaborate. A blog is an online journal where users can add their thoughts, graphics, and videos. People can interact, network, get jobs, and search for data more efficiently with Business 2.0. The ability to network is the most significant benefit of business 2.0. Communication and collaboration tools improve people’s cooperation and make communication easier. They are open-source digital tools for developing and distributing student-created projects and products. Because these digital platforms are dynamic, multi-purpose, and simple to use, they inspire students to cooperate or create and share unique response products.

Which of the Following Describes the Communication and Collaboration Tools Used in Business 2.0?

This inquiry is intended to assist you in defining these tools and putting them to the best possible use for your company. A collaborative Web page, for example, allows people to add, remove, and amend material. Consumers can receive information from websites via RSS feeds. While communication and collaboration tools for Business2.0 are growing more popular, they can also be a liability. This is because understanding copyright laws and safeguarding collaborative websites is critical. A collaborative website, for example, must adhere to copyright laws so that it can reuse content without risk of being sued. The problem is that many websites are not covered by copyright rules, making it easier for content to be stolen or misused.


People can share information using Business 2.0 communication and collaboration platforms. These tools help individuals collaborate more effectively, understand each other’s requirements, and develop innovative solutions to challenges. They also encourage the creation of user-generated content and the usage of collective intelligence. Content created by people is one of the most prevalent types of user-generated content. Furthermore, a collaboration tool makes it easier for users to share information.


  • Reduce the Volume of E-Mail

The potential of business 2.0 communication and collaboration technologies to reduce the volume of e-mail is one of their primary advantages. E-mails transformed the workplace when they were initially introduced. They have, however, become victims of their success. Employees now receive many e-mails per day and spend hours reading them. Some e-mails are never opened. Furthermore, employees are not always motivated to open them, resulting in their inboxes becoming clogged.

  • Sharing Information

People can use collaboration technologies to share information. They can assist them in better understanding each other’s requirements and collaborating more effectively. They’re also helpful for interacting with other users. Users can examine information on other computers in an asynchronous communication environment. Asynchronous and synchronous communication is the same thing, and asynchronous tools are used in some circumstances.

Describe the Three Issues that Business 2.0 Poses

Technology reliance, information vandalism, copyright breaches, and plagiarism are three issues associated with business 2.0. Technology reliance refers to the concept of people ceasing to utilize technology daily. Checking email, texting, watching television, the recording shows on-demand, and utilizing their computer are just a few examples. When a website’s developer allows anyone to edit their website and leaves it open for anyone to purposefully destroy, damage, or change the website’s content, this is known as information vandalism. Copyright and plagiarism violations allow people to steal or hack a previously constructed website.

How to Improve Collaboration?

Business 2.0 communication and collaboration tools are utilized. Users can comment on a specific product or service during a collaborative meeting, which is an example of collaborative content. A person can also make a list of remarks on a particular issue. They can leave comments on blogs and wikis, which they can share with other users. A collaboration tool allows users to upload information in a shared place in an asynchronous context. Users can add information and discuss their ideas in this online journal. A personal blog, for example, is an example of a business blog. A public audience or a private group can read the posts. A wiki is another example. The majority of websites rely on providing consumers with updated information regularly.

What Is the Difference Between Communication and Collaboration Tools?

Collaboration tools facilitate communication amongst all parties involved and increase productivity. These tools also allow for file sharing and audio and video discussions. Geographical location becomes less of a hindrance and more of a benefit. Collaborative tools come in a variety of shapes and sizes.

Benefits of Business 2.0

Its interactivity, which promises to bring more employees into daily contact at a lower cost, can be a crucial draw for a company. They can also encourage project participation and idea sharing, thereby extending a company’s knowledge base if handled correctly.

Describe the Three Collaborative Business 2.0 Tools

Blogs, Wikis, and Mashups are the three business 2.0 tools for collaboration. Blogs allow people to express themselves through videos, graphics, and websites that they make for themselves. Wiki is a type of web page that allows users to organize and edit material. It is a more convenient way for users to identify websites relevant to their search and direct them to relevant content. Mashup is a website or app that creates information from several sources to develop a new product or service for new clients.

  • Blogs

A blog can be used as a productivity tool for documenting and sharing information and being utilized as a marketing and sales tool. Research shows that when subject matter experts share their knowledge via blogs, both internally and internationally, companies benefit.

Listed Below Are a Few Examples

  • Changes In the Shift

Employees can track what transpired during the prior shift and what they should be looking for.

  • Product Knowledge

By sharing product information via a blog, product specialists can benefit the rest of the firm and external partners.

  • Customer Service

Blogs can be a simple way for customer service representatives to share tips and thoughts.

  • Wikis

You can use wikis to your advantage if you have an environment where collaborative teams thrive. Wikis are web-based collaboration tools that allow numerous people to work on the same content. By allowing your staff, suppliers, and customers to share expertise and information, they can become a powerful productivity tool. Wikis can serve as a digital knowledge repository for your firm. One thing to keep in mind is that you’ll require internal monitoring, especially if you’re a larger company. One of the most efficient uses of Wikis is project cooperation. They lack the resource management capabilities of project management software, but they’re fantastic for sharing project information.

  • Mashups

Mashups are websites that mix multiple data sources to produce new services. This technique allows a website or web application to build a new service by combining data, presentation, or functionality from two or more sources. Web services or public APIs that are open to the public make mashups possible. It should deliver a richer, more interactive experience for the user. This is a business application that combines heterogeneous digital data and applications from many sources. The outcome is usually a mix of internal business data and applications with outside sourced data, SaaS (software as a service), and Web content.

Top 10 Communication and Collaboration Tools

Apps and other software tools can help improve workplace communication and cooperation — here’s a list of ten of the finest;

1. Slack

Slack has expanded into a full-service collaboration platform. It’s a simple messaging service that connects to major sites like Twitter and Dropbox. Conversations, also known as channels, are arranged by topic, and you can have as many as you want. The interface is clean and easy, and you can share any file type with coworkers, including photographs and videos, in a fraction of the time, it takes to email them.

2. Cisco WebEx

This video conferencing behemoth is one of the industry’s most influential companies. WebEx’s main selling point is its excellent quality, which is designed to make users feel as if they are in the same room as their coworkers. When presenting presentations or writing on virtual whiteboards, users can host and join meetings, share screens and documents, and seamlessly transmit control between team members.

3. Zoom

Video conferencing, online meetings, chat, and mobile collaboration is all included in the cloud-based service. Its key advantages are clear, high-quality audio and video, the ability to record calls for later review, the ease with which screens can be shared, and the ability to organize events, export them to calendars, and invite guests, ensuring that no one on your team misses a call.

4. Microsoft Teams/Office 365

Microsoft, a technology behemoth, is another well-respected provider of collaboration and communication solutions. Office 365, with its unrivaled feature set, is ideal for collaboration. The cloud-based solution has all of the standard word processing, spreadsheet, and slide-show features and the ability for many individuals to work on the same document in real-time.

5. G-Suite

The whole suite of Google’s cloud computing and collaboration technologies is G-suite. G-genuine Suite’s value lies in its broad suite of interconnected tools. These collaboration tools are free to use and provide supplementary business capabilities when your organization needs a higher level of flexibility. Team members may check one other’s calendars, connect via chat, and work on papers simultaneously, making it collaborative.

6. Asana

Asana helps teams organize, track, and manage their workloads, making it easier to collaborate on projects. This software-as-a-service is attractively designed and allows teams to establish projects, allocate work to peers, set deadlines, and discuss individual tasks all in one spot. It also includes a set of reporting tools to assist participants in keeping track of project progress.

7. Trello

This web-based project management software was created with the goal of making project collaboration as simple as possible. Members can add cards for individual phases or tasks, assigning them to persons engaged, prioritizing, and adding timelines to overarching projects, which are set up as boards. It may be utilized in various industries, from software project management and web design to law office case management and lesson planning. It is versatile, easy to use, and visually appealing.

8. Harvest/Forecast

Harvest is a web-based monitoring tool that allows you to track how much time and money each member of your team spends on different projects or tasks. It also has invoice and reporting features so that clients will receive automated payment reminders instead of managers tracking down payments via email. This is an excellent collaborative alternative to long spreadsheets.

9. Powwownow

Powwownow, a telecommunications firm, may have devised the future of conference calls. They provide rapid, hassle-free communication with your coworkers, no matter where they are in the world. The main advantage is the cost savings, as you can conference call from anywhere in the world without paying the bridging fees that other providers charge. The built-in web meeting tool lets you share screens and notes, get feedback, and record critical sessions, ensuring that no important decisions are missed.

10. Ryver

The river is a top-rated messaging tool that strives to help businesses interact more effectively. You can easily categorize and create as many teams as you desire, and you may have chats with individuals, small groups, or entire teams. You can restrict who sees what you say and publish on the app with a series of filters, and you may flag specific posts to return to them later. Finally, all company updates appear in a Facebook-style newsfeed, ensuring that you never miss another crucial communication – or deadline.

Business 2.0 Characteristics

There are four distinct types;

  1. Content created by users.
  2. Inter-organizational collaboration.
  3. Open sourcing allows for content sharing.
  4. Collaboration with people outside of the company.


Business 2.0 holds a lot of promise in reimagining how work is done and making it more robust. New IT capabilities are now available to help firms ready to make the jump transform. The capacity to gain market share, on the other hand, is determined by how these capabilities are gathered arranged, and the information they provide is used. This is when planning comes into play. This is what will distinguish the victors from the losers.

About the author

Indu has been educator since last 10 years. She can find all kind of scholarship opportunities in the USA and beyond. She also teach college courses online to help students become better. She is one of the very rare scholarship administrator and her work is amazing.

Leave a Comment